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Please contact Donor Care at 1-800-387-1418 (Mon–Fri, 10 AM–6 PM EST) for assistance. We apologize for the inconvenience.

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Help is here when you need it

Have questions about child sponsorship, donations, tax receipts, or your MyPlan account? Our Support Centre has answers. Explore our most frequently asked questions or contact us directly by phone, email, or live chat. We’re here to help you make the most of your support for children around the world.

Need to contact us

Get in touch with us via email, post, phone or by live chat.

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1-800-387-1418

Monday to Friday, 10am to 6pm EST

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info@plancanada.ca

All emails will be responded to within 3 business days.

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Mailing Address

ÀÖ²¥´«Ã½ Canada
245 Eglinton Ave East, Suite 300
Toronto, Ontario, M4P 0B3

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Live Chat

Monday to Friday, 11am to 5pm EST

Common questions

Need to contact us

Get in touch with us via email, post, phone or by live chat.

phone icon
1-800-387-1418

Monday to Friday, 10am to 6pm EST

mail icon
info@plancanada.ca

All emails will be responded to within 3 business days.

address icon
Mailing Address

ÀÖ²¥´«Ã½ Canada
245 Eglinton Ave East, Suite 300
Toronto, Ontario, M4P 0B3

chat icon
Live Chat

Monday to Friday, 11am to 5pm EST

What is ÀÖ²¥´«Ã½?

ÀÖ²¥´«Ã½ is an independent global organization that advances children’s rights and equality for girls. We support children’s rights from birth until adulthood and enable children to prepare for – and respond to – crises and adversity.

We aim not only to improve the daily lives of girls but also to advance their position and value in society while actively working with boys and young men to champion equal rights for all. For over 85 years, we have been building powerful partnerships and are now active in more than 80 countries.

Learn more about us.

What is ÀÖ²¥´«Ã½ Canada?

ÀÖ²¥´«Ã½ Canada is part of ÀÖ²¥´«Ã½. Funds raised in Canada and worldwide are used to support rights-based, child-centered community development projects through sustainable solutions with measurable impact.

ÀÖ²¥´«Ã½. (ÀÖ²¥´«Ã½ Canada) is officially registered as a charitable organization with the federal government.

ÀÖ²¥´«Ã½ and ÀÖ²¥´«Ã½ Canada have no political or religious affiliations.

Who is supported by ÀÖ²¥´«Ã½ Canada’s work?

As a member of a global organization dedicated to advancing children’s rights and equality for girls, ÀÖ²¥´«Ã½ Canada works with communities to help protect children against risks like disease and hunger and ensure every child can access rights like safety and education. A key component of this work is involving men, boys and everyone in helping end injustices that limit and harm all children and most affect girls, like child marriage and targeted violence.

Learn more about the cause.

How does ÀÖ²¥´«Ã½ choose where to work?

In choosing where ÀÖ²¥´«Ã½ works, we carefully assess the potential to create lasting, positive change. We analyze poverty statistics and a wide range of human development indicators, such as literacy or infant mortality. We work with communities who have invited us to collaborate with them – an important prerequisite for work to be successful and sustained. Decisions on how to use the funds are based on strategic plans prepared by in-country program staff in consultation with children, communities, local governments and partner organizations.

Learn more about How we work. 

Does ÀÖ²¥´«Ã½ provide emergency relief?

Yes, ÀÖ²¥´«Ã½ is uniquely positioned to respond quickly when disasters strike in the countries where we work. Many of our staff were either born or have deep roots in the areas they serve. This local knowledge as well as ÀÖ²¥´«Ã½’s long-term presence give us the relationships and infrastructure to ensure that money donated in response to emergency appeals gets to the people it’s intended to help.

In many instances, your contribution to an emergency response through ÀÖ²¥´«Ã½ is matched by the government. Support ÀÖ²¥´«Ã½’s emergency relief fund.

Do sponsorship contributions go directly to one child?

No, when you sponsor a child, you’re not just helping one child. Your donations are pooled with those from other generous Canadians along with those of our institutional and corporate partners. They are leveraged to maximize benefits based on the needs of the entire community. More than 80 years of experience in evidence-based programming has proven that this is the best way to provide a sustainable future for children.
Learn more about Child Sponsorship.


More ways we support you

Legacy giving

Considering a legacy giving or have questions about one you’ve already arranged? We’d love to connect. Reach out to our team to discuss how you can create a meaningful, lasting impact through your legacy.

» Learn more about legacy giving or email us at: legacy@plancanada.ca

Youth opportunities

We offer leadership programs and policy and advocacy campaigns for young people in Canada ages 10–24 to unlock your potential to lead and create change in communities around the world.

» Learn more about youth opportunities or email us at: youth@plancanada.ca

Corporate partnerships

A corporate partnership can be as unique as you are – with options like corporate philanthropy, sponsorship, employee engagement initiatives, cause marketing, gift matching, and more.

» Learn more about corporate partnerships or email us at: corpinquiries@plancanada.ca

Media inquiries

Are you a journalist or blogger looking for information about ÀÖ²¥´«Ã½ Canada or global issues affecting children?

» Visit the ÀÖ²¥´«Ã½ Canada media centre or email us at: PRteam@plancanada.ca

Careers

Interested in joining ÀÖ²¥´«Ã½ Canada to help create choice and opportunity for millions of children around the world?

» Visit our career page

How the MyPlan donor portal supports you

Natsumi with brother and sister
Your MyPlan account

MyPlan makes it easy to manage your sponsorships, donations, and personal details, all in one secure place.

Login or Register for MyPlan to:

  • View and manage your active sponsorships
  • Write to your sponsored child(ren) and read their replies
  • See recent photos and updates
  • Track your donation history
  • Update your contact information

Donate now

Help children access their rights to education, healthcare, safety, food and water.

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