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As part of our website migration, you may need to create a new MyPlan account. If you had a MyPlan account prior to May 2022, you’ll need to register again.

It’s quick and easy to register or re-register for a MyPlan account. Just click the Register for a MyPlan account button and input your donor ID number, full name and email address.

The next time you visit MyPlan, you can just hit the Login button.

You can update your personal and account information online in the Account info on MyPlan or contact us at 1-800-387-1418. Here you can change your phone number, address, username, password and more.

In the Account info, scroll down to the “Change password” section, click Change and follow the steps.

If you would like to update your credit card information, we ask that you call our Donor Care team. We look forward to providing you with the ability to update your credit card in the near future.

We understand circumstances change, especially during this unprecedented time. We have options available if you need to make changes to your monthly support. Please call us at 1-800-387-1418 and one of our representatives would be happy to help you. To ensure the health and safety of our staff with accordance to all public safety guidelines, our Donor Care team is working at reduced hours from Monday to Friday, 10 AM to 6 PM EST.

Donations over $25 are tax deductible. Receipts are automatically issued in February of the following year to reduce expenses and facilitate record keeping. Only official receipts – paper and electronic – issued by �ֲ���ý Canada and bearing our business number are valid for Canadian income tax purposes. 

If you are a member of a group sponsoring a child, project or program, official receipts are available for individuals in the group.

If you require a tax receipt prior to February, please contact our Donor Care team by phone at: 1-800-387-1418 or email at: info@plancanada.ca.

All �ֲ���ý Canada supporters with an email address on record will receive their tax receipt electronically to help save paper and keep costs low, maximizing funds for �ֲ���ý Canada initiatives. If you would like to change your preference, please contact us at info@plancanada.ca or 1-800-387-1418. If you have more questions about tax receipts, please visit the income-tax receipts page.

Due to some hiccups in our digital transition, we are currently facing delays in sending welcome packages. Our teams are working to resolve this issue as quickly as possible so we can send you your welcome package, which has details about your sponsored child and their community. Thank you for your patience and ongoing support.

We recently changed our database system as part of a large-scale digital transformation designed to make our donor experience more interactive and engaging. Unfortunately, we are experiencing some hiccups during the transition to our new technology. We are working on restoring all historical information as soon as possible to resolve this issue.

Thank you for your patience and ongoing support.

With our new website updates, we look forward to offering you the ability to write to your sponsored child[ren] whenever you want – right from your personal MyPlan page! We thank you for your patience while we work to bring you this functionality in the near future. If you would like us to send a letter to your child today, please contact us at 1-800-387-1418; we would be happy to assist you.

With our new website updates, we look forward to offering you the ability to read letters from your sponsored child[ren] right from your personal MyPlan page! We thank you for your patience while we work to bring you this functionality in the near future.

Your letter leaves our office in a parcel along with other sponsor letters for the same country or �ֲ���ý country office. Letters are generally sent monthly in bulk by courier to save costs. After being cleared by customs, the package continues to �ֲ���ý’s country office, where the letters are translated into your sponsored child's language and sent on to the relevant regional office.

�ֲ���ý staff and community volunteers ensure the letter is delivered to the family. Reaching some communities involves a long journey! For example, your child's home may be 50km from the regional office, which can be a day's journey or more.

 Community volunteers deliver most letters and collect replies from children to sponsors. These volunteers also help children and families who cannot write by transcribing what the family wants to say. If this happens, the letter should make it clear who has written it.

 Our teams are working hard to ensure letters between sponsors and sponsored children are sent as quickly and safely as possible during these unprecedented times. Replies from your sponsored children may take longer than usual to reach you. Thank you for your continued understanding and support.

There are many reasons why this is difficult. There may not be any mail delivery system where your child lives, the family may not have a postal address and there are language barriers. �ֲ���ý staff and community volunteers act as the postal workers for delivering your correspondence, as well as translating them when necessary.

In addition, we screen all letters to sponsored children as part of our child protection procedures, and we do not share addresses from letters or any other communication to protect you and the children.

Politics and religion are likely to be sensitive topics. In more extreme situations where local politics are unstable, your comments could actually put the family at risk.

Pets may not be a familiar concept to some children. Animals have different roles and significance in other religions or cultures.

Avoid being too familiar. What is acceptable in our country might be inappropriate in the child's culture. It's a very fine line, but parents of a sponsored child might be offended or concerned by open expressions of affection made towards their children. We always advise sponsors to err on the side of caution, however close they feel to the child.

Give careful thought to the pictures and photographs you send. For example, images of people in swimsuits or cuddling pets can cause offence.